Handling Customer Complaints

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  • Um.. Excuse me I've been here for almost an hour and nobody has helped me yet.
  • Well we are having a very busy day so you'll just have to wait until someone is able to help you.
  • I do my job around here lady so you need to mind your business and wait your turn like everybody else
  • Well you're obviously not doing anything to help so how about you get off your butt and do some work
  • Wow! This is how talk to your customers I will surely be contacting your manager about this
  • I mean you don't have to take it that far
  • Oh yes I surely do and by  the time I'm done with you, you won't have a job
  • I'm sure we can talk this out ma'am it's really not that serious. 
  • NOT THAT SERIOUS!? You were completely and utterly rude and you're trying to say it's " not that serious"
  • ........
  • Oh, so now you're speechless.. Hmph well if you'll excuse me I'm going to find the manager thank you very much
  • Noooooo
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