In a land far, far away... The attached storyboard presents a mythical-themed sequel to modules one and two. Through the folkloric events of Rusty and Conrad, this fabled enchantment addresses negotiating strategies.
WHY OPT TO MANAGE CONFLICT IF NOT MANAGING IT SEEMS MORE EXPEDIENT?
Why manage conflict, Conrad?
NEGOTIATION: COMMUNICATING BACK AND FORTH FOR THE PURPOSE OF REACHING A JOINT DECISION
The apple is mine!
SEPARATE PEOPLE FROM THE PROBLEM
Not before me!
Me, I saw it first!
1) Destructive means may not be in a party's best interests in the long run. 2) Deliberately trying to cause injury to others is wrong.
FOCUS ON INTERESTS, NOT POSITIONS
I'm not leaving without that red delicious!
Rusty, avoiding violent and injurious behavior is inherently "right."
Principle Negotiation: Separate people from the problem, Focus on interests, not positions, Invent options for mutual gain & Insist on using objective criteria.
INVENT OPTIONS FOR MUTUAL GAIN (BRAINSTORM)
How about we divide it and call it even?
As you identify the problem, make sure you can distinguish between the issues to be solved and the people involved.
INSIST ON USING OBJECTIVE CRITERIA
A position is a tangible outcome that someone argues for. An interest is the reason why that outcome is desired and an underlying concern about the problem.
This is a process of creating as many solutions as possible BEFORE you evaluate them to decide which are the best options.
Choosing a good solution or solutions (remember you can have more than one), depends on making sure that the criteria for solutions are considered legitimate by the parties.