Course Vs Resource

Course Vs Resource
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Storyboard Text

  • 
  • Hey Lucy, Need some help with email configuration. Have you done it before? 
  • 
  • Hey Fiona, Yes! Happy to help you. I have done this in the past. So, what exactly do you need help with? Where are you stuck?
  • 
  • Well, I dont really know how to configure outlook on my Mac. There are several fields to fill in, of which I have no clue. 
  • Fiona and Lucy work in the same team at a Telecommunications firm. Fiona approaches Lucy for help
  • 
  • Okay got it! I know exactly what you need. Here's a cheatsheet with the input details on what you need to fill in. Refer this while you configure the application again.
  • Lucy tries to understand the ask better
  • 
  • Awesome! thanks - Will do. But Lucy, I want to understand each of the fields on the configuration interface. Where could I find more details?
  • Fiona explains her current issue at hand.
  • 
  • Sure. You can find detailed information about the whole configuration set up on intranet. Look up for courses on email configuration procedures.
  • For an immediate fix - Lucy provides a job aid, which acts as an immediate resource for Fiona to use.
  • Fiona inquires for a detailed resource, where she can learn more information.
  • For a detailed study, Lucy points Fiona to a full fledged course.
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