lost buggage at the airport 1

lost buggage at the airport 1

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Storyboard Description

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Storyboard Text

  • Good Morning Madam. How can I help you?
  • Hi, I`ve just arrived from Tenerife and my baggage wasn`t on the baggage carousel.
  • You are wasting my time!
  • I am really sorry Madam. Please take a seat and I`m going to explain you the procedure.
  • Can I see your boarding card and bag tag number, please!Thank you now I am going to fill out the Property Irregularity Report. Could you tell me your name, address and contact number, please!
  • Could you tell me, when was the last time you have seen your baggage? Could you give me a description of your bag such as color, size, zippers, handles , wheels?
  • Thank you Madam.
  • I checked in my baggage at Tenerife`s airport. Yes I`ll give you all details but I want my bag back. How is it possible to lose it?
  • Delayed baggage is declared lost after 21 days. To claim for lost baggage you must claim within 7 days of being declared lost. You have the legal right to claim compensation from the airline.
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