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  • Hello, Stacey. How are you today?
  • Hi, Greg. I’m doing okay. By the way, I'm experiencing issues with Outlook connectivity today. Could you please take a look at it?
  • Sure. Let me take a look.
  • I need to join a meeting over the phone now, else would have called our Service Desk.
  • That's  interesting! Could you please provide me more details about that?
  • No problem. I'd be able to fix this soon. By the way, do you know about the new Chat support to reach Service Desk?
  • Fantastic!!
  • Of course! You can now chat with our Service Desk anytime with just a click of a link in your computer. 
  • You just gotta logon to Service Now, click Self Service and choose Live Chat link in the left pane. The Service Desk would be able to guide you through instructions via a Chat window or remote into your computer to fix issues.
  • I'd appreciate that.
  • I will try using the Chat support next time I have any issue. Thank you for your help!!
  • You're welcome. Have a nice day.
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