The 4 Phases of Customer Service

The 4 Phases of Customer Service
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Storyboard Description

In this scenario, the customer is at her favorite coffee shop. She has requested for a cup of coffee. You can see the 4 phases of customer service: (Greeting, Pre-Service, Service, Post-Service)

Storyboard Text

  • Greeting
  • "Hello Maam, Can I take your order?"
  • "Hello, I would like to order a large coffee"
  • Pre-Service
  • " Give me 2 minutes. Thanks for your patience."
  • "No problem sir! Take your time."
  • Service
  • "Thank you! Here is my credit card. "
  • "Here you go, I hope you enjoy! It is $2"
  • Post-Service
  • "Have a nice day!"
  • "Thank you! See you tomorrow!"
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