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At FWD Takaful,the underwriting department consist of two workers is operating at optimum level of productivity
But it all changes when the volume increase 3x higher than their normal output
They are also worried as this affect their productivity and KPI as a team
They tried to explain to the management about their situation but it is hard to convince them as there is no productivity metric to show to the management
The workers are getting frustrated as their work keep pilling on day by day
The higher output created extra expenses for each of the underwriting activity
NO EXTRA BUDGET
Down at the supply room, the operation manager is also worried as their resources are growing thin
How can we come out with a statistic to show to the management?
How can we measure the cost effectiveness of an operation activity
To get some idea, the underwriting manager research on example of application exist in the industry
How to measure company's productivity...?
After some extensive research , he came out with two solutions!
UNIT PROCESSING TIME(UPT)
ACTIVITY BASED COSTING(ABC)