As much as Jasmine wants to be a mentor to someone, she doesn't have the ability to reach the Big Brothers Big Sisters agency as she lives further away and can't call them because has struggled with talking on the phone.
Jasmine knows that she can go online to live-chat with the people at Big Brothers Big Sisters and ask them questions in order to figure out the next steps towards becoming the mentor she's always dreamed of being since she was little.
I need help - James
Unsure about what to do, James doesn't know how to talk to his new Big because he can't answer the phone while he's at work, but James feels like talking to someone.
James remembers there's a new BIG communication network plan that allows him to talk to his Big through a secure, online network application.
James' Big sees the message James has sent him on his computer that he can check at his earliest convenience