Touch Journey

Touch Journey
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Storyboard Text

  • HI, Welcome to Vodafone how can I help you today 
  • vodafone 
  • vodafone 
  • That's Great I can definitely help you with that. Please take a seat  
  • Oh I've never done an NBN before 
  • HI, I'm Looking to sign up to NBN 
  • vodafone 
  • vodafone 
  • So are you already with vodafone?  
  • New Customer 
  • Existing
  • vodafone 
  • Yes! i have a phone with you guys 
  • vodafone 
  • Adam utilities the customer journey flows
  • Awesome! lets go through our existing customer journey then 
  • vodafone 
  • Adam takes the customer through the customer journey  
  • .......
  • vodafone 
  • The system guides them both through the requirements process 
  • .......
  • vodafone 
  • Sweet
  • .......
  • .......
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