Dementia Training (Restaurants)

Dementia Training (Restaurants)

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Storyboard Text

  • Workplace Dementia Training (Restaurants)
  • I... Err... I'm not too sure...
  • Hello Madam, what would you like to order?
  • Reassure the customer and give him/her space to recall.
  • Thank you. Let me see....
  • Don't worry madam, take your time to recall.
  • Serve customer normally. Service with a smile!
  • Ah, I remember now! Can I have set A please.
  • Of course madam, I'll prepare it now.
  • Do not blame customer if he/she does not remember. Advise customer to record down tasks.
  • It's alright madam. Maybe you can write it down when you remember and come back later.
  • I'm sorry, I still cannot remember...
  • Guidelines: -Be patient with dementia patients. -Encourage patients to recall her intentions but do not impose on them. -Advise customers on methods to prevent confusion.
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