Accidental roaming charge while in Singapore
Updated: 12/16/2019
Accidental roaming charge while in Singapore
This storyboard was created with StoryboardThat.com

Storyboard Text

  • I noticed I got a roaming charge on 5 Dec for a good $7.8! I was in Singapore on that day! Why is that so?
  • Incoming chat
  • I noticed I got a roaming charge on 5 Dec for a good $7.8! I was in Singapore on that day! Why is that so?
  • Hi Sir, based on the record on my system, you were connected to Malaysia Maxis network on that day. Did you happen to be nearby Woodlands area?
  • Yes, I was visiting my relatives at woodland. How could this happen when I was in Singapore.
  • It is possible that you might be connected to foreign network even while you are in Singapore if you are nearby our borders such as Woodlands and Pasir Ris.
  • How can I prevent this from happening again?
  • As a good practice, it is recommended to always disable Data Roaming(Network) on MSTA and Data Roaming Setting on your phone when you don’t need it.This will prevent your phone to connect to foreign operator while in Singapore. Let me guide you.
  • Screen showing how to disable Data Roaming on MSTA and Dataroam setting on phone
  • Both customer and agent are happy!
Over 12 Million Storyboards Created
Storyboard That Family