Aden feels disappointed as he has never received any compliment from customers even though he has worked for 6 months.
Aden having a 1-1 session with his TL...
I want to be Top CCO, getting compliments and incentives too like my other team members.
Aden, tell me what are your goals?
That's great to hear. I can see that your performance is improving every month. Keep up the good work. Continue serving customer with sincere heart and going the extra miles. I'm sure our customers will be amazed and give you recognition you deserve.
You are most welcome, Mdm. It's been my pleasure serving you. Have a great day ahead!
"I am specially writing in to thank your agent, Aden for all the help and fantastic service. He went the extra mile in getting my issues resolved fast. He is the epitome of excellent customer service! He is definitely an asset to Singtel!"
Receiving a validated compliment from one of his customers...
Aden's hard work has been paid off, being the top compliment hero of that month!