SSP SERVICE

Updated: 1/7/2021
SSP SERVICE

Storyboard Text

  • What are the eligibility requirements to claim SSP?
  • All users showcased the need for an email confirmation.
  • We cannot include this feature, funding will not allow it!
  • Prototype
  • I need to recruit more users for the next sprint
  • Zuleikha is conducting a discovery interview with an employer to establish the user needs and pain points for the Covid-19 Statutory sick pay rebate scheme (SSP). Throughout alpha Zuleikha conducted usability testing, in beta she conducted accessibility testing and retrospective interviews.
  • Following analysis/synthesis with the team Zuleikha has shared key insights from research sessions to her wider team and stakeholders. She included, personas, user journey maps and reports. Following this iterations were made accordingly to the SSP service.
  • Zuleikha is now in conversation with the user recruitment panel as she needs to test the SSP service with users following the iterations made. This process will continue until the GDS assessment is passed and the service is ready to go live.