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Servicio al cliente

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Servicio al cliente
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Storyboard Text

  • Glida: 1
  • [A frustrated customer isstanding in front of a customer service counter]
  • .
  • .
  • "I need help! My product is defective!"
  • Glida: 2
  • [The customer service employee,with a smile, approaches the customer]
  • .
  • .
  • "I understand! Let's figure this outtogether!"
  • Glida: 3
  • [The employee checks the product and findsthe problem]
  • .
  • .
  • "Here's the problem. But don't worry,we'll fix it."
  • Glida: 4
  • [The employee calls thecorresponding department to solve the problem]
  • "Hello, could you help me with thiscase?"
  • Glida: 5
  • [The employee and thecustomer wait together while the problem is resolved]
  • .
  • "Thank you for your patience. We areworking on it."
  • Glida: 6
  • [The department resolvesthe problem and the employee returns with a solution.]
  • "Good news! Everything is solved now!"
  • Glida: 7
  • [The client appears relieved and grateful.]
  • .
  • "Thank you for your help! You're amazing!"
  • Glida: 8
  • [The customer leaves happy with their problem solved.]
  • "I will definitely shop here again!"
  • Glida: 9
  • [Another customer approaches the counterwith a question.]
  • .
  • "Excuse me, where can I find this product?"
  • Glida: 10
  • [The employee responds politely.]
  • .
  • "Sure! Follow me, I'll show you whereit is."
  • Glida: 11
  • [Employee and customer 2 walk through thestore.]
  • "This is where you will find what you need."
  • Glida: 12
  • [Customer 2 thanks the employee.]
  • "Thanks for your help!"
  • Glida: 13
  • [The employee returns tothe counter and serves another customer.]
  • .
  • "How can I help you?"
  • Glida: 14
  • [The customer has a question about a product.]
  • .
  • "Does this product come in different sizes?"
  • Glida: 15
  • [The employee looks up the information andprovides it to the customer.]
  • .....................................
  • "Yes, it comes in three differentsizes. Would you like to see them?"
  • Glida: 16
  • [Customer 3 is satisfied with the answer.]
  • .
  • "Perfect! I want to see the available sizes, please."
  • Glida: 17
  • [The employee shows the different sizes tothe customer.]
  • "Here are the sizes available. Is there anything else I can help you with?"
  • Glida: 18
  • [Customer 3 chooses a product and heads to the checkout.]
  • "Thanks for your help! I'll take this one."
  • Glida: 19
  • [The employee smiles as the customer leaves with his purchase.]
  • "It was a pleasure to help you!"
  • Glida: 20
  • [A customer comes to the counter with are turn.]
  • .
  • "Hello, I need to return thisitem."
  • Glida: 21
  • [The employee processes the return efficiently.]
  • .
  • "Of course, is there anything else Ican help you with?"
  • Glida: 22
  • [The customer thanks the employee for his help.]
  • .
  • "Thank you for making this so easy!"
  • Glida: 23
  • [The employee says good bye to another satisfied customer.]
  • "Thank you for choosing us! Have a nice day!"
  • Glida: 24
  • [The employee sits at the counter, satisfied with his work.]
  • .
  • "Another day helping our clients. I love my job!"
  • Glida: 25
  • [The "Customer Service" sign shines over the store as the employee smiles happily.]
  • "See you soon, happy customers! We arealways here to help you!"
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