Untitled Storyboard

Glida: 1
Cheryl Bobble555-555-5555cbobble@story.com
Good afternoon! How can I assist you today, Cheryl?
Case History102000 - Help Me Please - Closed101011 - Workday Slow - Closed
Glida: 2
Thanks for that information, Cheryl. Good news. It looks like this is a simple fix and I'm sending you an email with details! Please let me know when you get that!
Subject: Alert Preventing Expense SubmissionDescription: Cheryl is being presented an alert that portions of her expense report may violate UVA policies and should be reviewed. She has reviewed but the alert persists.
Your likelihood of solving this case is over 90%! Sincerely, Einstein
Recommended KnowledgeWhat is a Workday alert and how can I bypass it?
Glida: 3
Thank you so much! I had no idea that the alert was simply informative and that selecting submit a second time would send my expense report. Such a great help!
Glida: 4
Next Best Actions
What more can I do to make this a great experience?
Sentiment
Glida: 5
I'm so happy that this was helpful. Can I be of any further assistance today? If not, I hope that you will take a moment at the end of the call to complete our survey. It is always great to hear how I can do better!
Glida: 6
The service provided by Tammy today was wonderful. She was so quick to understand and resolve my issue and went above and beyond to ask what other assistance I required. What a rockstar!

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