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Here at Burbank Advanced Imaging, we seek to provide fast and qualitative care for our patients who visit us. We want to ensure that patients are greeted accordingly, and have a pleasant experience as they walk in and out of our clinic.
Storyboard Text
- 1
- 2
- Hello, how may I help you today?
- 3
- Hi, I have an appointment at 11 today, to get an x-ray of my wrist
- No problem, let me get you checked in please take a seat while I call your name in five minutes. Is there anything else you need help with sir?
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- No, thank you so much.
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- NARRATOR: Here at Burbank Advanced Imaging, we seek to provide fast and qualitative care for our patients who visit us. We want to ensure that patients are greeted accordingly, and have a pleasant experience as they walk in and out of our clinic.
- 7
- What's taking so long?
- Over the shoulder shot of PATIENT 1 walking into the clinic. Narrator voice over explains to always greet with a smile
- 8
- I do apologize for the inconvenience , I will ask my supervisor if we can see you as soon as possible
- As the patient describes the front desk employee about his or her reason for being there, it is important to maintain positive energy.
- 9
- A customer is angry at the current wait time he is facing, is there any way we can see him sooner?
- Over the shoulder shot of patient 1 speaking with employee 1.
- 10
- Thank you so much!
- Over the shoulder shot of Employee 1
- 11
- 1
- 2
- MS of PATIENT 2 getting impatient with the waiting time. Narrator voice over explains how to deal with an inpatient customer.
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- Hello, this is Burbank Advanced Imaging, This is Susan how may I help you?
- Over the shoulder shot of employee 1
- Over the shoulder shot of Patient 2
- Ms of Employee 1 talking to the MANAGER about the angry customer
- Yes, but first make sure that the patient before him has not yet arrived. If yes then he will have to wait.
- Employee 1 telling Patient 2 about his wait time
- Ok sir, I have spoken with my manager and if the patient before you does arrive for his or her appointment, we will be glad to see you.
- Patient 3 calling to make an appointment as he presses 1, it will transfer him to a front desk employee
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- WS of Employee 1 answering the line
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- Hello yes, I would like to schedule an appointment to get my ankle x-rayed.
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- Ok, does Wednesday of December 19 at 10:00am sound okay to you?
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- Yes that is perfect! Thank you much have a good day!
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- Perfect! Thank you for choosing Burbank Advanced Imaging! See you soon, have a wonderful day!
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- BURBANK ADVANCED IMAGING PORTAL Search_______
- 17 (cont'd)
- BURBANK ADVANCED IMAGING PORTAL Files > X-rays Billing Insurance Appointments
- WS of Patient 3
- 17 (cont'd)
- BURBANK ADVANCED IMAGING PORTAL Files > X-rays Billing Insurance Appointments > Check in for December 15 at 11:00 am
- WS of Employee 1 confirming his appointment
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- WS of Patient 3 accepting the appointment date
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- WS of Employee 1 showing that they care about the patients day
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- POV of clinic portal on how to retrieve a patients information
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- POV of how to check a patient in
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- POV of employee 1 gaining access to the appointment made
- POV of employee 1 responding to emails
- to: example@gmail.com Subject: Burbank Advanced Imaging Body : Send
- PAN out to end
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