Immunization Opportunity

RiteCare

Mr. Smith, I checked and noticed that we do not have record of you getting your Prevnar vaccine.
I strongly recommend you get it today so you'll be protected.
Sure! Thank you!
Wonderful! I'll get it ready now while you fill out this form.
Use the patient's name to make the conversation more personal.
Mr. Smith, I checked and noticed that we do not have record of you getting your Prevnar vaccine.
Offer the immunization right now.
Great!
Oh, I got that at my doctor's office last week.
Be positive and let the patient know you'll be right with him.
I'll update our records then.
Use the patient's name to make the conversation more personal. Exclude closed ended questions.
Mr. Smith, I checked and noticed that we do not have record of you getting your Prevnar vaccine.
Be positive about the patient getting the immunization- even if it wasn't at Rite Aid.
No. I'm not interested.
It is important to document the vaccine in the patient's Services Tab so our records are up to date.
Well, I heard that ......
Use the patient's name to make the conversation more personal. Exclude closed ended questions.
Be prepared to answer questions and address patients' concerns.
I strongly recommend you receive this vaccine. What are your concerns?
It is important to finish the conversation by emphasizing your recommendation. Encourage the patient to stop back when they are ready to protect themselves.

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