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Storyboard Text
Mr. Smith, I see that we gave you a flu shot this year. But, because of your age, it is recommended that you also get your Prevnar vaccine.
We can take care of that for you today.
Sure! Thank you!
Wonderful! I'll get it ready now while you fill out this form.
Use the patient's name to make the conversation more personable. Give the reason for the vaccine; emphasis on "I strongly recommend".
Mr. Smith, I see that we gave you a flu shot this year. But, because of your age, it is recommended that you also get your Prevnar vaccine.
Be positive and reinforce that this is a good decision.
Great!
Oh, I got that at my doctor's office last week.
Be positive and reinforce the patient's good decision
I'll update our records then.
Use the patient's name to make the conversation more personable. Exclude closed ended questions.
Be positive about the patient getting the immunization- even if it wasn't at Rite Aid.
It is important to document the vaccine in the patient's Services Tab so our records are up to date.
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