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- Mrs. Charlyne complains about the computer she had bought because it's not working.
- Good day! Christhel V. from Luna shop speaking, how may I help you?
- calling the Luna shop....
- I'm so sorry but may I have your name please so I can address you properly?
- I'm so pissed right now! where in the world is your manager? I need to talk to him. now!!!
- Mrs. Valmores, I'm so sorry to tell you this but Mr. Abello is in a meeting. i'd be happy to give him your message if you want.
- wt! it's Charlyne Valmores. now , where is your manager? and make it quick.
- It's alright, Mrs. Valmores. I understand you may be under a lot of pressure right now.Here's what I can do for you. I can send you a technician to check the computers. May Iknow if the computers have been ordered under your name?
- I'm hosting this conference on Saturday, this Saturday! But I can'tget the computers I bought from you working. I've charged them, turned them on, andeven called one technician in. He said some parts of the computers are busted. I'vecalled several times but I have not been able to reach anyone. This is the first time I'veactually gotten through to your company. So you can imagine how frustrated I am rightnow.
- We will have a technician over at 3PM today.  The name of the technician is Sam Milby.  He will be there in any minute. Is there anything else I can help you with?
- Yes, they have.
- He will be there, Mrs. Valmores, Have a great afternoon. Thank you for calling.
- Thankyou! If the technician comes, you will have helped me a lot.
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