بحث
  • بحث
  • بلدي القصص المصورة

PM soluto

قم بإنشاء Storyboard
انسخ هذه القصة المصورة
PM soluto
Storyboard That

إنشاء القصة المصورة الخاصة بك

جربه مجانا!

إنشاء القصة المصورة الخاصة بك

جربه مجانا!

نص القصة المصورة

  • The user encounter a problem
  • Decision making
  • User identification in the system
  • User takes a photo of his PC screen
  • Photography screen
  • A technical question on user's iPhone
  • The user decides to contact technical support
  • Add photos
  • User enters his identification details
  • Start chat by texting
  • User uses his iPhon to take a photo
  • Chat screen
  • User takes a photo of his PC screen with his iPhone camera.
  • Adding a voice message
  • When user encounters a technical question on his iPhon first he can take a screenshot and then to be identified
  • User can add more than one photo to his message
  • User starts a chat with technical support representative. He can do so by texting a description of his question. (First the user must choose if he turns to a particular representative or is it a general application.)
  • User can add a voice message instead or in addition to texting
  • Adding a video
  • Technical support's first response
  • Following the status
  • The messege seen by representative support
  • Additional details seen by representative support
  • User can add a video instead of texting or in addition to texting
  • Getting user approval to perform actions
  • Announcing end of treatment
  • User gets a response from technical support with a link to follow the status of his call.
  • The representative support gets the question along with a photo of the screen, and the device type.
  • The representative support can watch a list of running processes and the resources they consume.
  • User is being asked to give an approval to perform actions on his PC / gets instructions.
  • Announcing end of treatment. User can enter to a link and get a summary of his call.
تم إنشاء أكثر من 30 مليون من القصص المصورة