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It is the courier's responsibility to process the package with customs for clearance on my behalf, since it is included in the shipping cost that you guys billed to me.
Yes Ma'am, and I would like to inform you that our company and the courier are two different parties. We cannot provide you the exact date of the delivery.
We have documents here prepared by supplier and by the buyer to release the goods. But, for now we need to speed up the process for this package and others.
Okay then, If the company wants the package and orders quickly, they may resort to offering a facilitation payment.
Don't worry because any facilitation payment made should be accurately recorded in the organization's accounts.
Calling to Courier Services Office
Hello Sir. The packages was being held by the customs for passing from the border crossing until they receive payment for faster processing.
Cynthia tried to track the package using her phone. Then she called Georgia...
When I track my package it says, "Held by customs"? I am expecting that it will be shipped out by tomorrow.
I really do apologize for the inconvenience Ma'am but the package has been shipped out from our store already.
Then, why it was held for quite sometime?

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