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- A crisis can strike any company at any time. You often don’t see them coming; that’s why crises can be so damaging. As a customer service representative what will you do in situation like this?Showcase your answer by creating a digital storyboard emphasizing your problem solving, time and stress management skills.
- Hello ma’am, welcome to Baggie Company. my name is Jacob how may I help you.
- Hey I came in here a few minutes ago and bought this bag but when I gave it to my niece, she doesn’t like It so I want to return it and want my money back
- Hello ma’am, welcome to Baggie Company. my name is Jacob how may I help you.
- Hey I came in here a few minutes ago and bought this bag but when I gave it to my niece, she doesn’t like It so I want to return it and want my money back
- We are sorry for the inconvenience ma’am, but the company’s rules arewe can’t give your money back yet you can choose any bag that is same price or higher to the bag that you boughtfew minutes ago.
- Oh, really? How about lesser the price to the bag that I bought?
- Definitely ma’am. Sorry to tell you ma’am that we can’t guarantee that request of yours, yet we have numerous stocks that is same price to the bag that you purchased as well as more elegant. Will that be okay with you ma’am?
- Yes Please, thank you!can you show me where that bag is?
- Okay ma’am I will then escort you to the counter area so you can pay for the additional payment for this since this bag is much pricy than the other bag that you bought few minutes ago.
- Oh yes please. Thank you so much for the help I really appreciate the company’s service. Thanks
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