Chp 1 Management StoryBoard

Gleiten: 1
"We need to increase our customer satisfaction rate by 20% within the next quarter. I trust you to lead the team and make this happen."
"Understood, I’ll work closely with the team to implement strategies that enhance our service quality and meet this goal."
Top level management sets goals and objectives for the whole business. They are people like CEO, CFO, and the president. The are in control.
Gleiten: 2
"I’ll ensure that my team understands the importance of this goal and works diligently to provide exceptional service."
The CEO has set a goal to boost our customer satisfaction by 20% in the next quarter. We need to focus on improving our service quality and addressing customer feedback more efficiently."
Middle managers are in the middle (like their name). They have first level report to them and they report to top level management. The are the communication line and responsible for making the change.
Gleiten: 3
"Our goal for the next quarter is to increase customer satisfaction by 20%. Let’s focus on improving every customer interaction and responding quickly to their needs."
"We’re ready to work hard and make the necessary changes to achieve this goal!"
First level management is the lowest level. They work along side with the employees and manage them. They relay the goals and make sure they follow through by ensuring that everyone is on task.

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