Conflict Resolution
Texto del Guión Gráfico
- I have been waiting for 15 minutes and the line has not moved. I'm getting really impatient and I want my food!
- I understand that your problem is important but our technology is not currently working which happens occasionally
- I don't have time for this, I have had an awful day and I need to get food back to my kids before I have to go back to work. I don't have time for this!
- I am so very sorry Ma'am we are currently having technical difficulties and we are trying to stay on schedule, but first we have to fix the problem
- Thank you very much, I appreciate it and I'm sorry for causing all this trouble, I have just been having a rough day.
- We can offer you a free desert for your troubles and a guarantee that this wont happen again
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