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virtual reality

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  • GOODWILLStore and Donation Center
  • cash
  • Cash or card?
  • CASHCARD
  • PRICE: $5.85
  • This is to illustrate the setting of this particular training program. This scenario deals with front desk/cashier/customer service
  • Amount: $6.00Change: $00.15
  • PRICE: $5.85
  • This image is just to show that the individual who is participating in the training program will be seeing from the point of view of the man behind the counter (aka the employee)
  • shirtpantsshirtprice: 
  • here is your change and receipt
  • thank you
  • GOODWILLStore and Donation Center
  • The individual will learn how to scan items and then ask how the customer is going to pay
  • come to the store. when you arrive, you will see signs directing you to the donation spot. An attendant will be there to help
  • where can I donate clothes?
  • GOODWILLStore and Donation Center
  • In this scenario, the buyer chose to pay with cash. Because of this, the trainee will receive the money, enter the amount they were given, and see the change they need to give back
  • Once they have all the change, they will give it back to the customer alone with their bagged items and receipt
  • Towards the end of the training session, the customer will generate a few questions for the trainee to prepare them for common real-life questions. Here is an example of a question they could ask.
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