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- Ian has started a live chat
- Accept
- My Cases
- Name Next Action Bob Agent Ignacio Agent Dave Agent
- Great, now I can *finally* deal with this email from Bob at ShopperMart. I promised him I'd get back to him by 4.
- My Cases
- Name Next Action Bob Agent Ignacio Agent Dave Agent
- BRRRRINGG!
- Damn...
- My Cases
- Hi you're through to Comendex support. Sally speaking, how can I help you?
- Sure no problem. I'll just need a few details first. Can you tell me your name and your account number?
- Hi Natalie. I'm trying to save a template online but it's not working. Can you help?
- My Cases
- Are you logged in right now? If you are you should see an 8 digit reference starting with "BN"
- Thanks Steve. Bear with me while I look it up.
- My name is Steve Trywater, but I don't know my account number. Where can I find that?
- Yep I see it. It's BN1234567
- Another one
- An Application
- Yet another app
- Search
- My Cases
- Sophie: Hey Sal, could you...
- BN..
- Just need to find his account... ...and I'll answer Sophie when I've dealt with this call
- My Cases
- Hi Steve, I've checked the system and I can't see anything obvious. Can you send us a screenshot and I'll get our team to look into it?
- No problem, bye!
- Sure, will do, thanks for your help.
- Another one
- Notepad Hi Guys, Had a query about a thing, could you look into it? Thanks, Sally
- An Application
- My Cases
- System
- I'll raise the ticket for the team while I'm thinking about it. Though wish it was easier to type into this thing...I'll just use notepad and copy/pasta instead
- My Cases
- Name Next Action Bob Agent Ignacio Agent Dave Agent Steve Tech. Support
- OK...so what was I doing...?? ..oh yeah, Bob's email...
- My Cases
- Name Next Action Bob Agent Ignacio Agent Dave Agent Steve Tech. Support
- BRRRRINGG!
- Sophie: Sorry to press you...
- FFS...
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