Someone left a bad review on our business page, saying that her orders were still not with her after 2 weeks of checking out. I am so frustrated, I already checked her name and order slip but I cannot find it. I don’t know what happened.
What happened to you, Ate Thea? What are you worrying about?
I already asked my employees, they said they didn’t get her orders. I also asked the customer, she said that she ordered on our shop page.
Can you help me solve this? I don’t want to lose potential customers because of this
Did you also asked your customer where did she ordered? Maybe she is in the wrong place?
Have you asked your employees who got her orders? Maybe you overlooked it…
שקופית: 2
As I have checked, there are various pages same with our shop name, maybe the customer messaged the wrong one…
Oh no! Maybe she got scammed?
Yes, probably. One of the posts of this page that is not ours said that they have a buy 1 take 1 promo. It also said that the customers should pay first to order. Maybe she ordered in this untrustworthy, low followers, and no blue check page?
Since our business is established, we have to do something about this. We should post something…
What should we do?
שקופית: 3
Ok! Thank you for your help! I will do what you said, I will also tell my employees about this. I should stand with what is right.
You should post about our “only” page. You should also say not to trust immediately those other pages who give false information because we do not do that.
Make them aware and tell them to be careful next time, Ate! You can do this!
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אין הורדות, אין כרטיס אשראי ואין צורך בכניסה כדי לנסות!