Untitled Storyboard
טקסט Storyboard
- שקופית: 1
- Cheryl Bobble555-555-5555cbobble@story.com
- Good afternoon! How can I assist you today, Cheryl?
- Case History102000 - Help Me Please - Closed101011 - Workday Slow - Closed
- שקופית: 2
- Thanks for that information, Cheryl. Good news. It looks like this is a simple fix and I'm sending you an email with details! Please let me know when you get that!
- Subject: Alert Preventing Expense SubmissionDescription: Cheryl is being presented an alert that portions of her expense report may violate UVA policies and should be reviewed. She has reviewed but the alert persists.
- Your likelihood of solving this case is over 90%! Sincerely, Einstein
- Recommended KnowledgeWhat is a Workday alert and how can I bypass it?
- שקופית: 3
- Thank you so much! I had no idea that the alert was simply informative and that selecting submit a second time would send my expense report. Such a great help!
- שקופית: 4
- Next Best Actions
- What more can I do to make this a great experience?
- Sentiment
- שקופית: 5
- I'm so happy that this was helpful. Can I be of any further assistance today? If not, I hope that you will take a moment at the end of the call to complete our survey. It is always great to hear how I can do better!
- שקופית: 6
- The service provided by Tammy today was wonderful. She was so quick to understand and resolve my issue and went above and beyond to ask what other assistance I required. What a rockstar!
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