הירשם כמורה
Topic 17
טקסט Storyboard
- שקופית: 1
- Good morning, Tina. Today I want to introduce you to a fundamental aspect of Salesforce: Case Management, focusing on Case Assignment and Case Escalation.
- Good morning, Tina. I noticed you seem a bit preoccupied today. Is there something on your mind?
- Good morning! How does Case Assignment work?
- Good morning, yes, there is. I have been trying to grasp the concept of users, profiles and permission sets in Salesforce, but I find it quite intricate and confusing.
- Case Assignment uses rules to direct cases to the right team or individual. If a case isn’t resolved quickly, Case Escalation raises its priority to ensure timely attention.
- שקופית: 2
- So, it helps prevent cases from being overlooked?
- Good morning, Tina. I noticed you seem a bit preoccupied today. Is there something on your mind?
- Exactly. This streamlines our support processes and ensures high customer satisfaction.
- Good morning, yes, there is. I have been trying to grasp the concept of users, profiles and permission sets in Salesforce, but I find it quite intricate and confusing.
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אין הורדות, אין כרטיס אשראי ואין צורך בכניסה כדי לנסות!
