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- Architecture Assessment Process
- The Directorate of Architecture Practice Management (DAPM) supports all Service Requests for Hardware or Software Architecture Assessments
- SOP for Service Request Management
- Triage, Sort and Group
- Each request is allocated to one of the three categories (a) User requesting an approved item (b) User requesting new tool for individual use (c) User requesting a technology solution for individual or multi user use
- Category (a)
- APPROVED
- As long as the user can provide justification for use of the software or hardware in line with the usage approval for the tool, the DAPM team member will process the request within 1 - 2 business days.
- Category (b) or (c)
- The category (b) and (c) requests require different levels of documentation and the process ideally starts with the Business Relationship Management Office (BRMO) The DAPM team member will look for attached Business Case documentation like the CIR or the Investment Proposal and gather all relevant details from the Service Request or the BRMO representative or the requesting user.
- Priority and ETA Discussion
- .... Continued
- The DAPM team member works with BRMO and ICT Architecture Branch to determine relative priority to process the request and to identify the lead Architect to assess the request. If the branch can process the request within 5 Business Days from allocation, the DAPM team member does the following steps 1. Assigns the Service Request to self; 2. Creates entry in the Engagement register; and 3. Emails the lead architect all the known details of the engagement.
- If however, the information provided is not sufficient and / or the lead architect determines that the engagement will run for more than 5 Business Days from allocation of task, the DAPM team member does the following steps 1. Creates entry in the Engagement register; 2. Emails the lead architect all the known details of the engagement; 3. Assigns the Service Request task to BRMO; and 4. Notifies all stakeholders of the Architecture Engagement register reference with the details of the lead architect and potential next steps. The lead architect will either run the assessment or participate in BRMO or Project run initiatives to support the assessment.
- Engagement Closure
- DAPM team members will continue to monitor and manage the Engagement register through the lifecycle of the engagement. DAPM will work with the requesting user, Industry Partners, BRMO reps and Lead Architects from the Branch to ensure that the level of engagement and support is acceptable to achieve the outcome. DAPM will support the requesting user - category (b) - to list a newly approved software into the Defence Approved Software List (DASL) via the Business Application Forum (BAF) process. DAPM will support projects - category (c) - get Architectural Accreditation via the ICT Architecture Branch or the Architectural Management Review Board (AMRB) process.
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