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- Have you been to that new pizza place that opened across the street? I'm thinking about going there for lunch.
- Hey Phil, did you get the email that Sam sent this morning? It's an important one so I want to make sure yo...
- Ugh, Bob! I have work of my own to do you know! What is so important about Sam's email?
- Um, no I haven't yet. Did you get that email? I've got to get back to wo...
- Why? What did the email say?
- Hey guys! I couldn't help but overhear your conversation. It's quite clear you didn't read my email, Phil.
- Strategy #1: Become an engaged listener. Phil, to improve your communication, you should have been focusing on the speaker, showing interest in what Bob had to say, without interrupting and providing effective feedback.
- My email discussed how we all need to be improving how effective our communication is in the workplace. There are four strategies to follow in order to do this.
- Strategy #2: Pay attention to non-verbal signals. Phil, you should have been avoiding negative body language and noticing Bob's non-verbal communication signs
- Lastly, strategy #4: Assert yourself. Phil, you do in fact value your opinions and understand what you want and need, however you did not express your thoughts in a positive manner.
- Strategy #3: Keep stress in check. Phil, you should have been focusing on one topic point at a time and taking pauses to collect your thoughts before you replied.
- Wow, thank you for telling me Sam. And I'm sorry for lashing out Bob. I will 100% practice those tips and improve my effective communication
- Well done Bob.
- That's okay Phil. Today you showed that we learn something new everyday. See Sam, positive feedback!
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