A Week in the Life

A Week in the Life

More Options: Make a Folding Card

Storyboard Description

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Storyboard Text

  • Calm before the storm
  • Storm warning video
  • Today's Weather Forecast
  • Storms causing travel disruption
  • Concerned customer
  • I've got a parcel coming tomorrow. I'll tweet the company and check what's happening
  • Rows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.
  • Filtered notifications
  • I've got a Tweet from a customer
  • I've got an email from a customer
  • I've been asked about our contingency plan
  • Hello, my name is Susan, how may I help you today?
  • Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentions potential travel disruption.
  • Live text chat
  • Hello, Susan, I'm expecting a parcel delivery today
  • Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.
  • Radio phone-in
  • The Heat Radio Station
  • Screen split showing the students and the different messages that they have to respond to.
  • Just one moment, please, whilst I see what has happened.
  • Ok, I'll gather some info first. What is your ref. number?
  • Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.
  • Yes, it's 1234567890
  • Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.
  • Well, Beth, our biggest learning point from this storm was ...
  • News report
  • The Herald
  • Student testimonials
  • Best thing ever!
  • Amazing!
  • Awesome!
  • Brilliant!
  • Breaking the fourth wall
  • What would you do?
  • Person sat reading the news webpage on their tablet showing the team's personalised news report
  • Interviews of students asking them what they thought of the experience, how they have applied the learning and how they can apply it in the future.
  • Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.
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