Dealing with a Problem Employee II

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  • No one has ever cared what I think. Do you really mean you want my ideas and opinions?
  • Of course, Karen. I need your help. You matter to me and this project.
  • I enjoy working with you, Karen.
  • We make a great team!
  • Tears started to well up in her eyes. I knew I had said something wrong but her reply stunned me.
  • What happened to Karen? She's so different now. What did you do???
  • I felt relieved.
  • I listened to her.
  • From that point on, Karen and I had a great partnership.
  • Important Project Update: The problem wasn’t Karen. The problem was she didn't feel heard, valued or acknowledged. Pay attention to what’s important to each person and you’ll get their full commitment and engagement.
  • Over the next six months, others would stop me and inquire about the positive changes they observed in her. They all had the same question.
  • My answer was simple.
  • Karen taught me an important lesson. When you are building a team, put your judgements on hold and try to learn all you can about your team member. It’s amazing what you’ll learn.
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