KN Storyboard
Storyboard Text
- Hi KN, it's Harry from "DONT BE DISAPPOINTED TRUCKING" I have some bad news..
- oh no! What happened?
- It seems that my driver went in the wrong direction! He went to Springfield, Massachusetts instead of Springfield, Maine. Sorry for the delay but my trucker will not be able to pick up the cargo today.
- WELCOME TO MASSACHUSETTS
- Wow, I am dumb.
- This is completely unacceptable. What am I going to tell the customer?!
- Hello is this Lauren from KN? This is David from Customer Complains A Lot Enterprises, how is my shipment doing?
- Hi David, This is Lauren, I am sorry to report some bad news...
- I called to let you know that we have a challenge with the container you asked us to pick up, the trucker just informed us that he went the wrong way and will not make it to the warehouse today for your loading appointment. We are incredibly sorry for this unexpected delay, as I recognize how important this shipment is. Please be assured that our team is doing everything we can to minimize the disruption to your shipment.
- THAT IS COMPLETELY UNACCEPTABLE. The product has a short shelf life and will be close to expiring by the time your driver says they can pick it up. Please urgently take the necessary actions to ensure that the cargo will be picked up and shipped out immediately!
- I understand your frustration, we will do everything we can to mitigate this and give you an update within an hour!
- I WILL CALL EVERY TRUCKER IN AMERICA UNTIL I FIND ONE THAT CAN DO IT!
- LATER ON IN THE DAY...
- Of course we could have a trucker pick up and make the port cut off, don't you worry!
- THANK YOU!
- Hi David! We were able to find a trucker that could pick up the cargo and deliver to the port for a vessel with a similar sailing date, your cargo's ETA will not be delayed!
- WOW! Thank you for finding a trucker to pick this up on such short notice! This was an important shipment to us and your diligence really shows that you understand our perspective!
- No problem David!
- Here at Customer Complains A Lot Enterprises, we really do appreciate your prompt action to help resolve this issue. It certainly is reassuring to know that we can work together to find solutions for any issues that may come our way. This really show that your company truly understands and CARES about our business.”
- It really is nice going home at the end of the day knowing that you helped a customer!
- THE END
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