Member Facing Storyboard
Storyboard Text
- Obtaining Referrals for Specialists from your Primary Care Provider
- Patient calling primary doctor's office for referral.
- I need to call my primary doctor's office to get a referral to see a specialist.
- Receptionist offers patient in person appointment with doctor or Internet or phone appointment with care coordinator.
- Hello, I'd like to get a referral to see a specialist.
- December
- Patient and care coordinator meet over the Internet or by smartphone. At the end of the visit, care coordinator discusses next steps.
- Member receives notice that referral request is approved and/or member is required to visit doctor for further evaluation.
- Patient receives referral information and is cleared to make an appointment with her specialist.
Image Attributions
- xray - Rahim Packir Saibo - (License Attribution )
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