Immunization Opportunity
Storyboard Text
- Mr. Smith, I see that we gave you a flu shot this year. But, because of your age, it is recommended that you also get your Prevnar vaccine.
- We can take care of that for you today.
- Sure! Thank you!
- Wonderful! I'll get it ready now while you fill out this form.
- Use the patient's name to make the conversation more personable. Give the reason for the vaccine; emphasis on "I strongly recommend".
- Mr. Smith, I see that we gave you a flu shot this year. But, because of your age, it is recommended that you also get your Prevnar vaccine.
- Be positive and reinforce that this is a good decision.
- Great!
- Oh, I got that at my doctor's office last week.
- Be positive and reinforce the patient's good decision
- I'll update our records then.
- Use the patient's name to make the conversation more personable. Exclude closed ended questions.
- Be positive about the patient getting the immunization- even if it wasn't at Rite Aid.
- It is important to document the vaccine in the patient's Services Tab so our records are up to date.
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