Council Works

Council Works

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Storyboard Description

This tells the story of George, who has a problem with his rubbish. It then shows how the effective council operations spring into action, powered my Microsoft Dynamics CRM, to make sure that George is happy once more. The End.

Storyboard Text

  • George's Rubbish!
  • 12
  • Complaint...
  • &%$#@
  • Acknowledgement
  • CRM: Log complaint & Create Work Order
  • Sorry...
  • George comes home from work His rubbish has not been collected! George is NOT happy...
  • Work-order despatched
  • George calls his council And complains! He could also: Send an SMS, write an email, fill in a form on the website...
  • Job done
  • Sarah takes his call She speaks with George and is very apologetic... She creates a service order in CRM for his complaint This automatically generates a work order & dispatches it
  • George Notified
  • The work order is sent to Alan via mobile technology because: Alan is available Alan is closest to Smith Street Alan has a suitable truck Alan has the required skills for the job (the CRM knows all these things)
  • 12 Smith Str Pick up Rubbish
  • Done!
  • Alan picks up the rubbish from George's place & marks the job as DONE on his mobile device This is automatically uploaded back to CRM via mobile technology
  • Done!
  • 12 Smith Str Pick up Rubbish
  • CRM received the work order update CRM sends notification to George via SMS George is HAPPY now !
  • A W E S O M E !!
  • 12
  • What's needed for this?
  • Similar Workflows
  • Case Management: MS Dynamics CRM 2016 Online Mobile Field Management MS Dynamics CRM Field One add-on Mobile device for workforce Laptop (3G / 4G enabled) Android / iOS mobile device (phone, tablet) Communications MS Dynamics CRM MessageNet add-on (SMS) Portal ?? For logging complaints sent via website ?? For converting emails into cases IVR
  • Graffiti complaints Footpath problems Tree problems (over hanging branches) Facility cleaning requests
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