Onboarding: Definition and Examples

Onboarding is the process of immersing a new employee into your business, or a new customer/client into your product.

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Onboarding is the procedure in which someone new is educated on an existing product, service, or process. The two main types of onboarding are:


  1. Employee Onboarding: This is when a new employee joins a company and must learn how to use the company’s internal systems, the product they are working with, and the general flow of communication. It is not uncommon for a company to spend the first month onboarding a new employee. The stronger the onboarding process, the faster the employee can become a contributing member of the team.

  2. Customer Onboarding: This is the process of introducing a customer to the services provided by your product, allowing them to get the most out of their purchase. Generally, the customer being onboarded is already somewhat familiar with the product (since they’ve already purchased it, or entered into a free trial), but does not know the full extent to which the product can be used. When onboarding a customer, it’s important to show them a wide range of uses your product has. This will keep them engaged and allow them to spend more time with your product, improving your chances to retain the customer.
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Frequently Asked Questions about Onboarding: Definition and Examples

What does onboarding mean in a school setting?

Onboarding in a school refers to the process of welcoming and preparing new students, teachers, or staff for success in their new environment. It includes introductions, orientation activities, and guidance to help everyone feel comfortable and informed.

Why is onboarding important for students and teachers?

Onboarding helps students and teachers adjust quickly, builds confidence, and sets expectations. Effective onboarding supports academic success, reduces anxiety, and fosters a positive school culture.

What are the key steps in a successful onboarding process?

Key steps include welcome events, orientation sessions, introductions to staff and classmates, sharing school policies, and providing resources or mentorship. These steps help newcomers feel supported and informed.

How can teachers make onboarding easier for new students?

Teachers can make onboarding easier by offering clear instructions, friendly introductions, buddy systems, and ongoing support. Creating a welcoming classroom and answering questions encourages new students to participate and succeed.

What are examples of onboarding activities in schools?

Examples include campus tours, meet-and-greet events, icebreaker games, orientation presentations, and distributing welcome packets. These activities help students and staff get to know each other and learn important information.