Registreeru õpetajaks
Book an appointment Storyboard
Süžeeskeem Tekst
- Libisema: 1
- Don't forget to book your asthma review.
- Oh yes. Glad you've reminded me.
- A patient realizes they need to book a routine appointment for their astma review.
- Libisema: 2
- I'll do it right away before I forget again!
- Patient is going on to the GPs website to make an online appointment booking.
- Libisema: 3
- Weird, it won't let me request an appointment. I need to wait until surgery opens.
- That is strange. Try tomorrow. Just don't forget.
- Appointments booking form is not available outside GPs opening hours.
- Libisema: 4
- It's lunchtime I better book that appointment before I forget.
- Patient is trying to go online next day to book his appointment.
- Libisema: 5
- What! No appointments available! But I don't want one for today, I want one in next 2 weeks. I better ring the surgery as not getting anywhere with their online system!
- The system is not working again. Patient gets a message saying no more appointments available as it has reached its capacity.
- Libisema: 6
- Hello, I want to book my asthma review appointment. Tried to book it online but system is a joke!
- Hello, oh yes it only works for emergency appointments and even then we need to ring up to confirm. Let me book the review for you now. What is your DOB...
- Patient has to ring the surgery up to book his appointment.
- Libisema: 7
- You were very helpful, thank you. Wish it was made clear your appointment booking is just for same day I wouldn't get so angry and be rude, sorry.
- Patient manages to book his desired appointment over the phone.
- Libisema: 8
- Can you believe our GP online appointment booking is only for same day appointments. When I tried to use it earlier it didn't work again. Had to ring the surgery to sort it out in the end.
- That must have been frustrating. I'm glad you're telling me in case I ever need it, will save me time and stress knowing it's pointless for any routine booking.
- At the end of the day patient is talking about his experience to his wife.
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