Julia organises staff training
Süžeeskeem Kirjeldus
Julia wants to organise training for a staff member, but first needs to go through her HR department.
Süžeeskeem Tekst
- Julia organises staff training
- Mary, I've had some complaints from your customers that you are too abrupt. I'd like you to attend customer service training as soon as possible.
- Sure Julia, whatever you think.
- Julia, we can organise the training, but it may take weeks, as first we need to find a provider and engage them. But first you must fill out a training request form before we can help you.
- HR, this is Julia, could you please organise customer service training for my staff member Mary for next week.
- Oh no, this will take weeks, and I hate this red tape! And there will be more complaints in the meantime...
- Mary, I've finally organised some customer service training for you. Sorry it's been a long time coming, I know you do your best... but I have had more customer complaints and you should have had this training weeks ago.
- Ok Julia, just send me the details.
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