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  • Expedia
  • Also my other booking is no more free cancellable. Why?
  • I attempted a booking 3-4 times but failed.
  • I will check with the call center.
  • What's going on?
  • Expedia
  • Expedia
  • Can you help me?
  • I dont have a clue. What do I tell the customer?
  • Expedia
  • I will check the details and come back to you after sometime.
  • HELP!
  • Raise a Glassbox request.
  • Expedia
  • IDEA!!
  • Now I can resolve the customer query.
  • Customer Journey Tool
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