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Arduna_scenario1
Testo Storyboard
- Diapositiva: 1
- Tawasul.bh
- “Something is broken in my neighborhood; please fix it”
- SUBMIT
- Diapositiva: 2
- Government Entity Office
- “Something is broken in my neighborhood; please fix it”
- Status: Pending – Non-critical
- Hmm, this complaint doesn’t have much detail. It’s hard to understand how urgent this is. I’ll classify it as non-critical for now.
- Diapositiva: 3
- 3 days later
- Tawasul.bh
- “When will you fix my issue?!”
- SUBMIT
- Why is this taking so long? Let me submit another complaint—they need to understand this is urgent!
- Diapositiva: 4
- This problem needs to be fixed now! I'm so thankful Bahrain has Tawasul—it’s so easy to submit complaints here.Let me write this quickly. They’ll get back to me soon!
- PMO Dashboard:
- Delayed
- Case #1234: repoonse: We are looking into it. Please wait
- Case #1237: repoonse: Your issue is simple, you can fix it yourself
- Look at these cases—we have too many unresolved or poorly classified complaints
- We need a system that ensures timely and professional responses to maintain trust. And this dashboard has to be more insightful!
- Diapositiva: 5
- WITH THE USE OF GEN AI IN TAWASUL
- Oh! Gen AI can help me write this complaint better! Let me add all the details so they can solve it easier
- With the help of Gen AI suggestions, I'm able to accurately classify cases and respond more professionally
- Diapositiva: 6
- Tawasul 2.0 PMO Dashboard - Gen AI Enabled
- Our KPIs look so much better now—timely responses, clear communication, and satisfied users!
- For sure! We can even extract improvement plans for each government entity from this data.
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