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Business Booker Relocation journey
Testo Storyboard
- Diapositiva: 1
- I am from Booking CS. Your reservation cannot be honored as booked and we need to find a solutionI will contact the property and let you know
- So...I have to wait? This seems like a very generic approach to my challenge...I don't know what to expect, but I hope they know that I want to be close to a business center and I need space to work
- Diapositiva: 2
- Dear PartnerI need to confirm the status of reservation 12314
- I don't have space anymore and no solutions to offer
- Diapositiva: 3
- I want to be close to a business center and I need space to work
- Diapositiva: 4
- I am from Booking CS.Your reservation cannot be honoredWe know you travel for Business, and we will find a suitable solution
- OK... I guess I will wait...It appears they know that I am a Business BookerI don't know what to expect, but I am confident they will find something that works for me and this trip
- Diapositiva: 5
- Say Whaaaaaat?You already have a list of properties that have specific facilities to cater to Business Bookers
- And you want to know what facilities are the most important for me to ensure that I can get a great alternative
- Diapositiva: 6
- OMG!!!!They did not understand my needs... This is NOT what I wanted
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