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DDAB Scenario 1 Bad
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- I find that hard to believe as we always rotate our stock.
- Excuse me, I want to make a complain ! I have bought this bag of sweets from your counter and noticed that it is out of date!
- They are only a month out of date so they are probably fine.
- Well they definitely are - look
- Well what do you want me to do about it?
- They are still out of date and at your prices, it isn't what I would have expected
- There is no need to overreact; it's only a few sweets.
- I want a refund! It's out of date. it ,might not be safe to eat, you might have poised me!
- I can't give you a refund, as you have already eaten most of the seeds.
- I can't believe this is how you treat your customers, I want my money back now!
- They can't have tasted too bad then
- I didn't notice they were out of date at first.
- I have already told you, there is nothing I can do and if you don't stop shouting me, I am going to have to ask you to leave!
- This is absurd! Either you sort this now or I am going to take this further!
- Don't worry, I am going but you haven't heard the last of this!
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