Call Center
Testo Storyboard
- Expedia
- Also my other booking is no more free cancellable. Why?
- I attempted a booking 3-4 times but failed.
- I will check with the call center.
- What's going on?
- Expedia
- Expedia
- Can you help me?
- I dont have a clue. What do I tell the customer?
- Expedia
- I will check the details and come back to you after sometime.
- HELP!
- Raise a Glassbox request.
- Expedia
- IDEA!!
- Now I can resolve the customer query.
- Customer Journey Tool
- Thank You
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