Email History Tool - 2
Testo Storyboard
- Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable Booking
- Is our website incorrect? or the customer is making a false claim? I don't have a clue.
- Expedia.com
- ???
- Give us some time and we will get back to you.
- ???
- ???
- Expedia.com
- This is increasingly becoming frustrating.
- OK
- 3. Let's build it.
- Expedia.com
- 1. We can build a tool to give you a timeline view of the email sent to customer.
- 2. AWESOME!!!
- Expedia Office
- This tool will provide: * A timeline view of all the email sent. * Content of the email.
- Customer Journey Tool
- Now I can resolve customer's queries.
- Customer Journey Tool
- Expedia.com
- Thank you for the quick turn around.
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