Untitled Storyboard

Dear customer 50,000 withdrawn from your account..
Hey Ma Mataji!!
PNB Consumer Care? Help me!!Unauthorized transactions has taken place from my ATM Card...
STOP IT!!
Noted Sir! We will block your ATM Card and the Debited amount will be returned in 48 hours..
Sir are you there?
ATM Card is blocked but shadow reversal needs to be done...Bank from Whose Account transaction tool place needs to be informed...
Do whatever you want to do!!
It has been seven days no action has been taken by bank!! They are not even responding...
Let's go to Consumer Disputes Redressal Commission..
Your Lordship, the Complaint made is false and frivolous! Using an ATM card and password was necessary to complete the transaction...Also, we blocked the card as soon as we received the information..
But the complaint was filed within the required time..As per RBI Notification, it was upon the Bank to prove the Consumer's liability... The Bank did not initiate shadow reversal, conduct any investigation report, contact other bank..
The Bank, therefore, is liable for deficiency in services due to non-compliance with RBI's directions and failure to address consumer grievances...The Bank is to pay Rs. 20,000 to the complainant, along with an additional Rs. 10,000 for mental harassment and litigation expenses..
Hey Ma Mataji!! Paisa mali gaya..
Yes we won the battle!!

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