Customer Journey Map

Acumen Course Assignment Week 2

Rey wants to learn Chinese.It's hard.She doesn't have enough time and money to do it on her own.
Pre-class and post class surveys help teachers tailor the best class activities. Rey specially enjoys filling out in class pop-up feedback questions.It feels good to know she has a language coach/teacher on the learning path.
By accident, Rey joined a language channel on a audio-voice message platform.Volunteer teachers are offering free languages courses.She has "met" like-minded language learners from all over the world.
She joined a class immediately. The first lesson went well. She felt home and learning Chinese is not a solo journey anymore.
Rey drops in a class session whenever she can. Teachers and fellow learners are welcoming and supportive. Even as a Chinese beginner, she can follow along easily thanks to the adaptable curriculum.
Rey has made so much progress over time. Even though she doesn't attend classes as often, she still participates in the channel's activities. Now she considers signing up to be a volunteer event manager. She's happy that she is a part of a language tribe.

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