HMW - 1

Email from Investo....Hmmm Unpaid premiums...
Should not have transferred all the funds from my primary account ...
What now? I need to pay my premium. eish
Absolutely none of the above Dolly - there has to be an easier way...
I missed my premiums again...
Besides - too busy, my shift starts in less than an hour...
You can make a direct deposit or EFT or let us go to the branch . we can even phone the call center for assistance
That's not cool. You know your savings are important
I can send Investo a WhatsApp... Surely this will be good enough
Surely there is an easier way to bring my policy up to date. without going through all those steps...
Did you know that you may also change your deduction date and banking details yourself online...?
Dear Jim - thank you, premium debited today from your account . TA
My name is Jim, policy number - please deduct arrears immediately from my account. TA
Now that is what we call service...
Oh wow - I will use WhatsApp myself going forward
Jim - did you sort out your Investo unpaid premium from the other day?
Oh yeah - it was super easy, I sent a WhatsApp and they immediately processed the payment
Did you know that you can change payment dates and banking details online on all Investo policies... Cool right Dolly

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