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EMPR 220
Snemalna Knjiga Besedilo
- Zdrs: 1
- Agenda: 1. Updates 2. Trends 3. New ideas
- Thank you for attending my meeting today, everyone! We will be discussing recent trends at the organization this month.
- meeting
- Zdrs: 2
- Planning a wedding at work is inappropriate - I think your planner can wait until you're home to finalize a flower arrangement!
- Shortly after the meeting, Todd overheard a conversation between Jessica and her wedding planner on the phone, in the break room. He rudely interrupted, and their supervisor, Sam (far right), overhears the encounter. This seems like a "routine daily event," so he remains silent and decides to not intervene at this moment.
- Zdrs: 3
- Hey, Todd. You haven't been a great coworker today. What's going on?
- I don't want to talk about it.
- Sam visited Todd to check-in after noticing his abnormal behaviour. Performing a conflict capability assessment, and considering Sam's pattern of conflict avoidance, he does not speak with Todd empathetically. Todd does not reciprocate empathetic responses either, failing to disclose the reasoning for his aggression.
- Zdrs: 4
- Today, Jessica is hosting an important work meeting. Todd (left) is distracted, texting his upset ex-wife over the phone. He is recently divorced and struggling mentally, but nobody at the office is aware, as Todd is embarrassed to share this information with his colleagues.
- LATER: Jessica texts work group chat to show everyone her confirmed wedding dress.
- So beautiful, Jess!Absolutely stunning!The most beautiful bride!
- AGAIN, Jessica? You are brainless. I hope your fiance calls off the wedding - nobody should act this crazy!
- Zdrs: 5
- I need to do something about the looming conflict between Jessica and Todd. This has now been two rough encounters in one day.
- Zdrs: 6
- The next day...
- It sounds like you’re carrying a lot right now, Todd. How has all of this been making you feel?
- Honestly… I feel completely overwhelmed. Balancing work, the divorce, it’s just… a lot
- Todd, I can see how much this is weighing on you. You’re juggling so much right now, and it sounds incredibly overwhelming.
- Zdrs: 7
- Todd got frustrated after seeing the messages Jessica was sending to their work group chat. He feels that this is inappropriate for the workplace, but rather than sharing this information, he attacks Jessica personally. Todd's jealousy officially made him snap.
- Things seem tense between you and Todd at the moment. How are you feeling?
- I do not know what's up with him! Todd's hostility is making me really uncomfortable. I'm not sure what could be causing his behaviour?
- I hear your concerns. Todd has agreed for the three of us to meet later today and work on a collaborative resolution.
- Zdrs: 8
- After overhearing the last confrontation between Jessica and Todd, Sam has decided to host a meeting tomorrow where he will invite both of them for a productive conversation. Doing self-reflection, he realizes that his conflict approach was not useful - instead, he needs to present more empathetic responses toward each party.
- Thank you both for being open to this conversation. Jessica, what are some things you need to feel respected and comfortable here at work?
- I just want to feel like I can share my excitement without upsetting anyone. I didn’t realize it was affecting Todd so much.
- Agenda: 1. Issue2. Brainstorm 3. Find a Balance4. Solve
- And Todd, what’s important to you right now? What would help you feel more at ease here?
- Notes
- I think I need some space from talking about weddings
- Zdrs: 9
- Sam has decided to meet with Todd first. By inviting Todd to express his feelings, Sam opens up a safe space for him, deepening their conversation and helping him feel understood.
- Agenda: 1. Issue2. Brainstorm 3. Find a Balance4. Solve
- Now lets find a way that everyone is comfortable!
- I think Jessica should not discuss her personal life at work at all.
- Notes
- I recognize this is a tough time. Maybe I can change my break. But... I would appreciate if you could also leave your personal life at home and be present in meetings.
- Zdrs: 10
- Jessica is now meeting with Sam to share her side of the story. She is unsure as to why Todd is being so aggressive toward her, and makes this clear to Sam. Thus, Jessica also agrees to meeting with Todd and Sam later today, in order to create a collaborative yet effective resolution.
- Agenda: 1. Issue2. Brainstorm 3. Find a Balance4. Solve
- Lets aim to keep things professional and aim to collaborate on this issue.
- I do like the idea of taking separate lunch breaks to give each other space.
- Notes
- Alright, and for now i'll keep the wedding stuff subtle for the next few months. Also keep the wedding to personal group chats
- Sam decides to take a collaborative approach to have his employees be considerate of others because are unaware of what happens in people’s personal lives. It is decided that it is best to leave this extent of this relationship talk outside of the office as this will help maintain professionalism and unity among everyone.
- Zdrs: 11
- Later that day in the meeting room, Sam sits with Todd and Jessica. Sam facilitates the discussion, guiding them through an interest-based approach to uncover their underlying needs.
- Agenda: 1. Issue2. Brainstorm 3. Find a Balance4. Solve
- I'll work on keeping things work-focused and keep to what we agreed.
- Let’s plan to check in again in two weeks to make sure this is working for both of you!
- I will be committed to this process and not lash out anymore.
- 2 Weeks
- Sam ensures that both Todd and Jessica agree to check in over the next 2 weeks. This will make sure the solution is working for both of them and that each person is doing their part.
- Zdrs: 12
- Next, Sam sets the stage for an open discussion, highlighting the importance of brainstorming to understand each party’s interests to find common ground.
- Good morning, Jessica! I hope you have a great day.
- Thanks, Todd! You as well.
- One month later: This approach initiated by Sam was helpful in preventing future conflicts. Both co-workers have been regularly attending weekly check-ins with Sam, and abide by the agreement they reached!
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